Refund and Returns Policy
Your satisfaction matters to us. Learn how we handle refunds and returns.
Our Commitment to You
At ADHD Shop, we are dedicated to providing you with high quality medications and exceptional service. We understand that there may be circumstances where you need to request a refund or return. This policy outlines the conditions under which we accept returns and process refunds. We aim to make the process as straightforward and hassle free as possible.
Returns Eligibility
We accept returns under the following conditions.
- You received the wrong medication.
- The product arrived damaged or defective.
- The medication is unopened and in its original sealed packaging.
We cannot accept returns for medications that have been opened, used, or tampered with. This policy is in place to ensure patient safety and comply with UK regulations for prescription medicines and controlled substances.
Return Process
To initiate a return, please contact our customer service team at info@adhdshop.uk within 14 days of receiving your order. Provide your order number, the reason for the return, and any supporting evidence, such as photos of damaged items. Our team will review your request and provide you with further instructions. Please do not send any items back without prior approval from our team.
Important: If you receive a damaged or incorrect item, we will cover the cost of return shipping. For all other returns, you will be responsible for the return postage costs.
Refund Process
Once we receive and inspect your returned item, we will send you an email confirmation. We will also notify you of our approval or rejection of your refund. If we approve your refund, we will process it within 7 to 10 business days. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank account and contact your payment provider. If you have done all of this and still have not received your refund, please contact us at info@adhdshop.uk so we can investigate the issue.
Contact Us
If you have any questions about our refund and returns policy or need assistance with your order, please do not hesitate to reach out to our friendly customer service team. We are here to help.
Email: info@adhdshop.uk