Privacy Policy
Your privacy is important to us. We are committed to protecting your personal information and ensuring transparency in how we handle your data.
Information We Collect
When you use our website and services, we may collect certain personal information to process your orders and improve your experience. This includes your name, shipping address, email address, phone number, and payment information. We also collect information about your device, browsing activity, and IP address through cookies and similar technologies to enhance site functionality and personalise your experience.
How We Use Your Information
We use your personal information for the following purposes.
- Processing and fulfilling your orders.
- Communicating with you about your order status and delivery updates.
- Providing customer support and responding to your inquiries.
- Improving our website, products, and services.
- Sending you promotional offers and updates, only with your consent.
Your Data, Your Rights: We collect only the information necessary to serve you better. You have the right to access, correct, or delete your personal data at any time by contacting us.
Cookies and Tracking
We use cookies to enhance your browsing experience. These are small text files stored on your device that help us understand how you interact with our website. You can control cookie preferences through your browser settings. We also use analytics tools to monitor site performance and user behaviour, which helps us continuously improve our services.
Data Sharing and Security
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers, such as payment processors and delivery partners, solely to fulfil your orders. All third parties are contractually obligated to protect your data and use it only for the services they provide to us. We implement robust security measures to safeguard your personal information against unauthorised access, alteration, or disclosure.
Your Rights
Under UK data protection laws, you have the following rights.
- Right to access the personal data we hold about you.
- Right to request correction of inaccurate or incomplete data.
- Right to request deletion of your personal data, subject to legal obligations.
- Right to withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact our data protection team. We are here to help.
Email: info@adhdshop.uk