Shipping Policy
Secure, discreet, and reliable delivery across the United Kingdom.
Order Processing Time
At ADHD Shop, we prioritise the safe and efficient handling of your order. Once we receive your order confirmation, we carefully process your medication. Orders are typically processed within 1 to 2 business days. We ensure all our products are handled with the utmost care and packaged securely for transit. Our team is dedicated to providing you with a seamless and stress free experience from the moment you place your order.
Shipping Methods and Delivery Times
We use trusted, tracked courier services to deliver your medication safely and discreetly. Our shipping partner provides real-time tracking information so you can monitor your delivery every step of the way. Estimated delivery times are as follows.
- Standard Delivery: 3 to 5 business days.
- Express Delivery: 1 to 2 business days.
- All orders require a signature upon delivery for security purposes.
Shipping Zones
We currently ship exclusively to addresses within the United Kingdom. This includes England, Scotland, Wales, and Northern Ireland. We do not offer international shipping at this time. All deliveries are made to the shipping address you provide during checkout. Please ensure your address is accurate and complete to avoid any delivery delays.
Discreet Packaging: Your privacy is important to us. All orders are shipped in plain, unmarked packaging with no external reference to ADHD Shop or the contents inside. You can order with confidence knowing your medication arrives discreetly.
Order Tracking
Once your order is dispatched, we will send you a tracking number via email. You can use this number to track your parcel in real time through our courier partner’s website. This allows you to stay informed about the status of your delivery and plan accordingly.
Lost or Damaged Items
While we take every precaution to ensure your order arrives safely, occasional issues can occur. If your parcel is lost in transit or arrives damaged, please contact our customer service team immediately at info@adhdshop.uk. We will investigate the issue and arrange a replacement or refund as appropriate in accordance with our policy.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please do not hesitate to reach out to our friendly customer service team. We are here to help.
Email: info@adhdshop.uk